Keith Portfolio

KEITH ALLYN F. BLANCIA

VIRTUAL ASSISTANT

KEITH ALLYN F. BLANCIA

About Me

I am a HIPAA certified with two years experience in a US Healthcare account as a Customer Service Representative. Specialized in obtaining Medical Records, Processing Authorization, Managing Inbound & Outbound calls and Insurance Verification.

I am motivated, determined, pays attention to details and

can perform my duties and responsibilities with less

supervision. I am also a multitasking person. I can assure

that I’m going to do the best of my ability to help you with

your daily task and make your life easy.

I believe that your success is also my success!

Education History

TIBIAO CENTRAL SCHOOL

2011

TARIO LIM MEMORIAL NHS

2015

UNIVERSITY OF ANTIQUE

2019

BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT

Most Outstanding OJT of the Year 2018-2019

Academic Awardee

Year 2016-2018

Job Experience

2024

Specialized in doing outbound calls to potential customers and aiming to generate leads.

2023

sagility ph.

Specialized in Managing large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.